Student Worker Training: Confidentiality and Patron Privacy

George A. Spiva Library respects the privacy of all patrons; as such, under no circumstances may workers give out a patron's personal information.

Requests for a patron's personal information should never be honored. Personal information includes, but is not limited to:

• Circulation records for any person other than the requestor
• Identification of students who borrowed reserved items
• Circulation records of students suspected of plagiarism
• Interlibrary loan borrowing records
• Personal information (addresses, phone numbers, etc.) of people in the patron database
• Non-university associated library users
• Fines and fees of a student requested by a parent without the student's permission
• The name of a person who has checked out a particular item
• Review of past users of an item or book
• The nature of a patron's reference request or database search
• The names of persons who have used DVD or Reserve materials
• A list of articles photocopied or emailed to a patron
• A list of suggested acquisitions submitted by a patron
• The identity of anyone conducting research on a particular subject

Breaching someone’s privacy is grounds for immediate termination.

Emerging Technologies: Manages the library web page and other e-resources.

Emerging Technologies /Systems Librarian:

• Manages and Migrates library systems
• Assists with access and management of e-resources
• Develops library webpages

Her office is located near the Mac Computers on the 4th floor.

Emerging Technologies does not interact with patrons, you should not refer anyone to this department.