Good customer service helps our patrons feel welcome in the library and keeps them coming back.
Here are some tips:
1. Be Approachable!
2. Be Helpful!
3. Dealing with a Difficult Patron.
4. Downtime?
On occasion, you may be faced with “problem patron” situations. Frustrated patrons often exhibit rude, obnoxious behavior. Following are some tips on handling hostile patrons:
Many times, simply listening politely to such patrons can calm the situation. Other times, it may be impossible to pacify a hostile patron. Do the best you can and turn the situation over to a supervisor. If you are on duty alone and observe a patron who is being abusive to someone, defacing library facilities or materials, or acting in a suspicious manner, call JPD communications (x3131).
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